Our company has a trained team of professionals who have been able to adapt to the changes this pandemic and lock down has caused, we want to let you know that we are here for you.
New John Emily Brides
The studio will continue to offer a top notch experience during a special time in your life, with just a few adjustments put in place for the health & safety of our staff & customers.
Follow information below on Studio Changes & Updates
Q. What has John Emily been up to during stay at home order?
A. Re-scheduling has been a challenge and we thank you for being patient and flexible with us. We are all caught up and most brides have a set date in our books. Everyone on the team has been able to stay on staff, this will ensure that your gowns are completed on time!
Q. What is going to change now that studio will be open again?
- Spacing out appointments in order to clean and disinfect between fittings.
- Our front of the house team will be limited to one or max two team members.
- We also ask Brides to limit the amount of personal items.
- Appointment reserved for Bride & ONE GUEST ONLY Keep in mind this is for your protection, we want you to be as safe and enjoy the fitting experience.
Q. How will these changes impact brides during their appointments at the studio?
A. We are aware that having your loved ones at your fittings is important, keep in mind you have multiple appointments. Moving forward the appointments will be reserved for BRIDE and ONE GUEST. This new Policy takes effect June 4th 2020 and will remain in effect for ALL Future Appointments.
Q. What new implementations can brides expect moving forward?
- John Emily Staff WILL be Wearing MASKS and we will require that BRIDES wear MASKS during the fitting. If you do not have masks, we will provide them for you. This will remain in effect until further notice.
- Sanitation Stations Set-Up, instructions will be provided at arrival time at our front door. Please try to arrive at your appointment time not earlier.
- Zoom and FaceTime will be a way to share your fitting experience with loved ones. (Try to set up a time to make sure your guests are available)
- Check-In and Check-Out Simplified Procedure.
- Videos with instructions for bustles will be provided.
Q.What new opportunities/services can brides expect moving forward?
A.We are excited to share the news! John Emily Studio is offering even more services to brides. In the next few weeks we are launching…
“GOWN CARE by John Emily” Your one stop shop for Steam/Press to get the gown ready for the big day! This will prevent you from going to other business and limit the amount of places that you visit with you gown! Also, after your wedding we will be offering Preservation Service to keepsake your gown in a safe package.
Returning John Emily Brides
Below are some scenarios that may answer your questions, we know many wedding plans are uncertain at the moment…
IF YOU HAVE A NEW WEDDING DATE please call the STUDIO ASAP.
NEW UPDATE Due to the nature of our craftsmanship, the studio is no longer doing Wedding Gown Pick-Ups. A fitting in person must be scheduled to release gown to Bride Only. Appointment must be within a time frame of no longer than 4 months after 1st Fitting.
(A) Wedding Date has Changed
Follow-up Appointments: We have been getting many calls about Weddings being postponed to a later date this year or next year.
In this case your follow up appointment will be re-scheduled during JUNE/JULY 2020. The studio will continue with normal alteration process, your June/July appointment might require another follow up which is scheduled 1-2 weeks away from the June/July fitting.
(C) Studio Storage
Wedding Gowns are allowed to be stored in the studio for no longer than 4 months. We DO NOT offer free storage. If your gown is still in our studio after 4 months from the 1st fitting, it will accrue a $25 STORAGE FEE PER DAY.
(B)Alterations Process is Completed & Your Wedding is months away.
Before Covid-19 the studio already had a system in place in this scenario. If your wedding is still months away, we highly recommend that you try your GOWN on AT HOME 4-5 weeks before your WEDDING and call the STUDIO if Additional Adjustments are needed. We will pull your file and depending on how many fittings you have had there could be extra charges for this. Keep in mind Initial QUOTED PRICE includes 3 fittings 😉
(D)Steam & Press Services
John Emily Studio is now Offering Gown Care Services. Location is 2205 Park Road, right next to our Alterations Studio! We will be able to schedule your drop offs and pick ups at a time that’s convenient for you and guide you to the process of dry cleaning/preservation.